Privacy policy

Last updated: October 2026

Crown Pool Services ("we", "us") respects your privacy and processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA).

What we collect

When you request a quote or contact us, we collect the details you choose to share: your name, phone number, email address, suburb or estate and information about your pool. Our web server also keeps standard technical logs (such as IP address and browser type) for security purposes.

How we use it

We use your information only to respond to your enquiry, arrange assessments, prepare quotations, deliver our services and send related invoices. We do not sell your information or use it for unrelated marketing without your consent.

Sharing

We share information only with service providers who help us operate (for example our website host and email provider), or where required by law.

Third-party services

Our contact form is protected by Google reCAPTCHA, which is subject to Google's Privacy Policy and Terms of Service. Our map is provided by Google Maps. Our Facebook feed only loads if you choose to show it; Facebook may then set its own cookies. Reviews shown on our site are provided by Google. This website does not use analytics or advertising tracking cookies.

Keeping it safe

We take reasonable technical and organisational measures to protect your information, and keep it only as long as needed for the purposes above or as required by law.

Your rights

You may ask to access, correct or delete your personal information, or object to its processing, by emailing us. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Contact

Crown Pool Services, 217 Smithfield Road, Kenville, Durban. Email us or call the office.